Tradegecko
Process Overview
When using Crossfire Cloud EDI with Tradegecko, the following process is followed.
Orders are received from retailers, these may be received in a range of formats, from EDIFACT to CSV. They may be delivered via Email or VAN.
Crossfire converts these order messages into a format compatible with Tradegecko
Crossfire inserts these orders into Tradegecko, creating one order in Tradegecko for each retail store
The orders are inserted in a "Draft" status.
Customers review the orders in "Draft" status
If the order can be fulfilled entirely, approve the order by clicking "Approve"
If the order cannot be fulfilled entirely, alter the quantities on the order to the level which can be fulfilled, then approve the order.
If the order cannot be fulfilled at all, delete the order.
Crossfire looks for approved orders and compares the approved quantities to those which were ordered. Crossfire sends a Purchase Order Response to the retailer to confirm the quantities which can be supplied.
Customers create a fullfillments when the order the order is shipped, a new "Fulfillment" must be created in Tradegecko for each Carton which is delivered. This is because a label is required for each Carton and the EDI must contain the label numbers.
Crossfire extracts the fulfillments when they are created. When the approved quantity matches the shipped quantity, the label is generated. Customers have the option of receiving labels in a number of ways
To a specified email address
To a specified web folder
Printed via the Crossfire Portal
FAQ
What if I accept the order for more products than I can fulfill?
Retailers report on accepted quantities vs ordered quantities, they use this information to work out what the expected number of goods to be received is. If you indicate you can't fullfill the order completely, they may look to an alternative supplier if they require the goods quickly. If you frequently can't fullfill orders, they may contact you about increasing your supply ability.
What if I can't ship the quantity I accepted?
Sometimes you accept the order, but can't fulfill the quantity. Again, retailers do monitor and report on the difference between accepted and delivery quantity. Depending on the retailer, different processes are required. Some retailers will just store the information, others require a notification called an "ASN discrepancy memo" to be completed and passed to them.
Regardless of the retailers requirements, be aware that you will not receive a label in this case, so labels will need to be printed via the portal.
I've followed these directions, but I have not received a label?
If the quantity accepted, matches the quantity shipped, the label will be delivered. In some cases people modify the quantity of the order after accepting it. In this case it looks like the order is completely fulfilled in Tradegecko, but the accepted quantity stored in Crossfire is different from the quantities shown in Tradegecko. In this case, the label won't be generated.
In this case, labels will need to be printed via the portal.
What if I want to change a SKU or Barcode number for a product?
We strongly recommend against this, it will cause an issue with the EDI, because an order could be received for one product code, but the Response and ASN will be sent with a different product code, which will be rejected by the retailer.
The best process here is to create a new product with the new Barcode and SKU.
How to I print a label from the portal?
1. Login to the portal using your credentials, here: https://orders.crossfireedi.com
2. Once you have logged in, pick "Orders" from the menu.
3. Click on the magnifying glass
3. Paste in your order number and select the order
4. Click the 'View Shipment' button
5. Click the "Print Labels" button
The label will be generated and can be printed immediately.